We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sophianoah9900@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sophianoah9900@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sophianoah9900@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sophianoah9900@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sophianoah9900@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sophianoah9900@gmail.com.

Return & Refund Policy

By placing an order with Gym Equipment Shop, you agree to the return and refund terms outlined below. These policies are designed to be clear, fair, and transparent for our customers within the United Kingdom.

A. 30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order. To be eligible, items must be:

• Returned in their original condition
• Unused and unworn
• All tags attached
• In the original packaging

B. RETURN PROCESS

To start a return, please contact us at Info@gymequipmentshop.co.uk.

Once your request is approved, we will provide:

• Return instructions
• A return shipping label where applicable

Note: Returns sent without prior approval will not be accepted.

C. DAMAGED OR INCORRECT PRODUCTS

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at Info@gymequipmentshop.co.uk so we can resolve the issue quickly.

Delivery times for exchanged items may vary depending on your location.

D. EXCHANGES

Exchanges are offered only for items that are:

• Damaged
• Defective
• Incorrect
• Sent in the wrong size

To request an exchange, please contact us at Info@gymequipmentshop.co.uk.

E. RESTOCKING FEE

Gym Equipment Shop does not charge any restocking fees on returned items.

F. REFUNDS

Once we receive and inspect your return, we will notify you of the refund approval status.

If approved, the refund will be issued to your original payment method.

Please allow 5–7 business days for the refund to appear in your account after approval.
The maximum refund processing time is 7 business days.

G. NO REFUND FOR UNUSED DISCOUNTS

Discounts must be applied at checkout. Refunds will not be issued for discounts that were not used at the time of purchase. Retroactive discount adjustments are not available.

Contact Us

For any questions or assistance, please reach out:

Business Name: Gym Equipment Shop
Email: Info@gymequipmentshop.co.uk
Phone: +44 791 669 1005
Business Days: Monday – Friday
Business Hours: 9:30 AM – 4:00 PM

Business Address:
20 Sabra Court, Lisgar Terrace, London, W14 8SE, United Kingdom

Chat Support: Available 24/7

Thank you for choosing Gym Equipment Shop. We appreciate your trust and look forward to serving you!