Payment policy

Terms and Conditions

1. Definitions

  • Seller: The owner of the website, responsible for processing and fulfilling orders.
  • Buyer: Any individual or organization placing an order on the Website.
  • Goods or Services: The products or services purchased by the Buyer from the Seller.

2. Payment Terms

Full payment is required at the time an order is placed. If payment is not received or is declined, the order will not be processed, and no items will be shipped. Ownership of the products remains with the Seller until payment is successfully completed.

Accepted payment methods include major credit cards (Visa, MasterCard, American Express) and PayPal.

3. Shipping Information

  • Shipping Methods: Standard UK Shipping.
  • Shipping Rates: All orders are shipped free of charge within the United Kingdom.
  • Delivery Locations: Orders are shipped to the address provided at checkout.

4. Refunds and Returns

Buyers may request a refund or return within 30 days of purchase. To initiate a return or refund, contact us via Info@gymequipmentshop.co.uk or through your customer account on the Website.

  • Not all items are eligible for return.
  • Return shipping costs are the responsibility of the Buyer.

For full details, please see our Return Policy.

5. Order Cancellation

Orders can only be canceled before payment is processed. Once payment has been completed, the Buyer is responsible for the order and payment.

6. Complaints and Issues

For complaints or concerns about orders or products, please contact our support team at Info@gymequipmentshop.co.uk. Each case will be reviewed individually. While we cannot guarantee a resolution in all cases, we will provide updates on the progress.

7. Legal Disclaimer

The Seller is not liable for any health, safety, or injury issues arising from the use of products after delivery. All responsibility for proper use of purchased items lies with the Buyer.

Any disputes related to this Website or its use are governed by the laws of the Seller’s jurisdiction.

8. Changes to Terms

These Terms and Conditions may be updated at any time. By placing an order on this Website, the Buyer agrees to comply with the most recent version of the Terms and Conditions.

9. Customer Support

  • Email: Info@gymequipmentshop.co.uk
  • Phone: +44 791 669 1005
  • Company Name: Gym Equipment Shop
  • Address: 20 Sabra Court, Lisgar Terrace, London, United Kingdom, W14 8SE
  • Customer Support Hours: Monday–Friday, 09:00–18:00 GMT